All Systems Operational
PBX Service   Operational
PSTN Routing   ? Operational
IP Transit   Operational
Admin Portal   ? Operational
Device Provisioning   Operational
Device Registrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Updated IP Address Spaces Sep 17, 23:00 - Sep 18, 12:00 MDT
Update - Dear Jive Customer/Partner,

In addition to the IP address ranges previously shared, please make sure that your network allows the following Public DNS IP Addresses:

8.8.8.8
8.8.4.4

The IP handsets are configured to use these IP addresses, and access to them is critical for their dynamic assignment between our multiple redundant datacenter locations.

As a reminder, the IP address ranges that need to be added to the list of networks able to send and receive traffic are:

199.36.248.0/22
199.87.120.0/22
162.250.60.0/22

Please reach out to support@jive.com if you have any questions regarding this change. We appreciate your business, and are committed to constantly adding to and improving the reliability of Jive's network.

Sincerely,

Jive Network Operations
Jun 26, 09:55 MDT
Scheduled - Updated IP Address Spaces
Mar 13, 20:50 MDT
Past Incidents
Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Resolved - Our vendor is seeing traffic restore and processing as expected.
Aug 17, 17:21 MDT
Update - Our partner is indicating that additional sub-sets of affected customers are seeing their traffic be restored. We will continue to monitor this incident until full resolution.
Aug 17, 16:30 MDT
Update - Our partner is indicating that a sub-set of affected customers see their traffic being restored. We will continue to monitor this incident until full resolution.
Aug 17, 14:27 MDT
Update - We are still monitoring this issue with our partner and will share updates as soon as they come in.
Aug 17, 14:16 MDT
Update - Our partner has identified the source of impairment within their network and are working towards a resolution.
Aug 17, 10:08 MDT
Monitoring - One of our partners is working to resolve an issue with inbound calls to a subset of Canadian numbers. We are following up closely with them.
Aug 17, 10:06 MDT
Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018
Resolved - This incident has been resolved.
Aug 14, 20:30 MDT
Investigating - Beginning around 8:30 PM Mountain Time, we became aware of an issue that is affecting a small subset of our customers. Our engineers worked quickly to resolve the issue.
Aug 14, 20:24 MDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.