All Systems Operational
PBX Service Operational
PSTN Routing ? Operational
IP Transit Operational
Admin Portal ? Operational
Device Provisioning Operational
Device Registrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Updated IP Address Spaces Sep 18, 01:00-14:00 EST
Update - Dear Jive Customer/Partner,

In addition to the IP address ranges previously shared, please make sure that your network allows the following Public DNS IP Addresses:

8.8.8.8
8.8.4.4

The IP handsets are configured to use these IP addresses, and access to them is critical for their dynamic assignment between our multiple redundant datacenter locations.

As a reminder, the IP address ranges that need to be added to the list of networks able to send and receive traffic are:

199.36.248.0/22
199.87.120.0/22
162.250.60.0/22

Please reach out to support@jive.com if you have any questions regarding this change. We appreciate your business, and are committed to constantly adding to and improving the reliability of Jive's network.

Sincerely,

Jive Network Operations
Jun 26, 11:55 EDT
Scheduled - Updated IP Address Spaces
Mar 13, 22:50 EDT
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - On 11/08/2019, from 02:48 to 03:42 UTC, Jive suffered a significant drop in successful call rates, device registrations and mobile registrations. However, mobile users will have to re-register.
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Nov 7, 22:42 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.