All Systems Operational
PBX Service   Operational
PSTN Routing   ? Operational
IP Transit   Operational
Admin Portal   ? Operational
Device Provisioning   Operational
Device Registrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Updated IP Address Spaces Sep 18, 01:00-14:00 EST
Update - Dear Jive Customer/Partner,

In addition to the IP address ranges previously shared, please make sure that your network allows the following Public DNS IP Addresses:

8.8.8.8
8.8.4.4

The IP handsets are configured to use these IP addresses, and access to them is critical for their dynamic assignment between our multiple redundant datacenter locations.

As a reminder, the IP address ranges that need to be added to the list of networks able to send and receive traffic are:

199.36.248.0/22
199.87.120.0/22
162.250.60.0/22

Please reach out to support@jive.com if you have any questions regarding this change. We appreciate your business, and are committed to constantly adding to and improving the reliability of Jive's network.

Sincerely,

Jive Network Operations
Jun 26, 11:55 EDT
Scheduled - Updated IP Address Spaces
Mar 13, 22:50 EDT
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019
Resolved - LogMeIn has confirmed that the identified issue has been resolved completely and all systems are operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 2, 16:36 EST
Monitoring - At this time, we have addressed the identified issue and will continue to monitor the situation.
Jan 2, 15:04 EST
Update - As of 11:35 PST all toll-free impact has been mitigated. Toll-based customers in Chicago calling local Chicago numbers may still be impacted and may use VOiP as a workaround for now while our vendor works to resolve these issues.
Jan 2, 15:00 EST
Identified - The NOC has identified an issue related to an upstream vendor which is impacting some Jive customers in the Chicago area attempting to use toll free audio and our North American customer care toll free numbers..

Our team is now actively working to resolve the issue, and we will provide another update shortly.
Jan 2, 14:25 EST