All Systems Operational
PBX Service Operational
PSTN Routing ? Operational
IP Transit Operational
Admin Portal ? Operational
Device Provisioning Operational
Device Registrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Updated IP Address Spaces Sep 18, 01:00-14:00 EDT
Update - Dear Jive Customer/Partner,

In addition to the IP address ranges previously shared, please make sure that your network allows the following Public DNS IP Addresses:

8.8.8.8
8.8.4.4

The IP handsets are configured to use these IP addresses, and access to them is critical for their dynamic assignment between our multiple redundant datacenter locations.

As a reminder, the IP address ranges that need to be added to the list of networks able to send and receive traffic are:

199.36.248.0/22
199.87.120.0/22
162.250.60.0/22

Please reach out to support@jive.com if you have any questions regarding this change. We appreciate your business, and are committed to constantly adding to and improving the reliability of Jive's network.

Sincerely,

Jive Network Operations
Jun 26, 11:55 EDT
Scheduled - Updated IP Address Spaces
Mar 13, 22:50 EDT
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 24, 2019

No incidents reported.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - A subset of customers using Jive may have been unable to establish outbound calls through PSTN (phone routing). The issue began at approximately 5:49 PM UTC and was resolved shortly thereafter at around 6:10 PM UTC. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Apr 11, 14:51 EDT